When Jerry and Seth reached out to Done Plumbing, Heating, Cooling, & Electric, their Westminster townhome was dealing with an older furnace and AC that struggled to keep up and made their energy bills creep higher each season. Our team recommended a full system replacement to a new Carrier 80% variable-speed, two-stage gas furnace and 2.0-ton 25VNA4 heat pump. In just two days, we upgraded their HVAC system, coordinated the electrical work, and set them up to take advantage of Xcel Energy and Colorado tax rebates, leaving their home with steadier temperatures and better efficiency year-round.
Job Overview
- Location: Westminster, CO
- Client Type: Residential homeowners
- Scope:
- Remove the old HVAC system and replace it with a new dual-fuel HVAC setup (heat pump + gas furnace) for better year-round comfort
- Full system installation: furnace, heat pump, and indoor coil
- Electrical upgrades for the heat pump
- Help with permits and rebate paperwork
- Equipment Installed: Carrier Infinity gas furnace and a 2-ton Carrier heat pump
- Why It Mattered
- The existing system was older, less efficient, and struggling during temperature swings
- The homeowners wanted better year-round control, quieter operation, and lower utility bills
- Xcel Energy rebates and Colorado tax incentives made upgrading to a high-efficiency dual-fuel system much more affordable
What We Found
During our initial visit, our Comfort Advisor, Jack, inspected the existing furnace and outdoor AC unit serving this Westminster townhome. The system was older and showing clear signs of wear:
- The furnace was cycling often and running loud, especially on cold mornings.
- The outdoor AC unit was an older, single-stage model that had trouble keeping the upstairs comfortable on hot days.
- Airflow readings showed higher static pressure than we like to see, a sign the system was working harder than necessary.
- The electrical setup for the existing equipment was not ideal for a modern heat pump upgrade and needed to be evaluated by an electrician.
Jerry and Seth were also seeing utility bills climb each season and were ready to move to a more efficient, dual-fuel setup (heat pump plus gas furnace) that would handle Colorado’s changing weather without constant strain on the system.
The Solution
Our team recommended a full system replacement that would work better with Jerry and Seth’s townhome and Colorado’s changing weather. On install day, our HVAC crew and in-house electrician arrived together so everything could be handled in one coordinated visit.
- Removed the old furnace and AC safely and cleaned up the work area.
- Installed the new Carrier 80% variable-speed, 2-stage gas furnace and matched vertical N-coil.
- Set the new 2.0-ton Carrier 25VNA4 heat pump on a proper pad outside and tied it into the new indoor equipment.
- Updated the electrical connections and disconnects so the heat pump and furnace have the right power and protections.
- Reconnected refrigerant lines, condensate drain, and safety shutoffs to current code.
- Started the system in both heating and cooling, checked temperatures and airflow, and made sure everything was running smoothly.
Once the work was complete, we walked Jerry and Seth through how their new system works, when the heat pump and furnace each run, and what to expect from their upgraded comfort and efficiency.
Photo Highlights
- The Carrier AC condenser installed outside the home.
- The Carrier furnace installed inside the home.
The Results
With the new full system in place, Jerry and Seth now have a modern, efficient setup designed for Colorado’s weather:
- The heat pump handles most of the day-to-day heating and cooling, reducing their reliance on gas.
- The variable-speed, two-stage furnace provides smoother temperature control and quieter operation when it’s cold enough to need backup heat.
- Airflow is more consistent, which helps reduce hot and cold spots in the home.
- The system is matched for R-410A, making it compatible with current refrigerant standards.
- With Xcel Energy rebates and Colorado tax incentives applied, the homeowners gained long-term efficiency without shouldering the entire upfront cost on their own.
Overall, the home now has a high-efficiency system that runs more quietly, uses energy more wisely, and is built to support the way the homeowners live.
Trusted Local Experts Closing Paragraph
If you live in Westminster or the greater Denver area and your furnace or AC is struggling, Done Plumbing, Heating, Cooling, & Electric can design a full HVAC solution that fits your home and local rebate programs. Our licensed HVAC technicians and electricians work together to install reliable, efficient systems that are ready for Colorado’s changing seasons. To get started, schedule your quote online or give us a call today.
