About Us

Family-Owned, People-Focused.

From the moment our company was founded by Jeff Metz in 1999, we’ve been focused on people over profits. After recognizing a void of reputable and reliable plumbing companies, we started the company we wished would exist.

The kind of business that always has a person answer the phone, calls when they’re on the way, and won’t bill you more because the sun is down.

A team that stands behind their work with fair, consistent pricing and a workmanship guarantee.

We Wear Our Values on Our Rolled Up Sleeves

1. Exceptional Service

“Good enough” will never be good enough – not for our customers, and not for our business.

We are committed to:

Communicating clearly, frequently and respectfully
Educating every customer on all of their options for informed decision-making
Refusing to use any parts that do not meet or exceed industry standards
Employing only the most qualified and compassionate technicians
Abiding by all state and federal laws and regulations

2. Unquestionable Integrity

We don’t just talk about “Doing the right thing” – we live and breathe it every day, on every call. Our business is grown through customer loyalty and repeat customers – not price gouging or dishonesty.

Our promise to our customers is that we will:

Work as quickly and effectively as possible, using the best tools and technology for the job
Only suggest and perform work the customer actually wants and/or needs
Work only with vendors and suppliers who share our ethics and values
Never compete against ourselves, working collaboratively to our customer’s best benefit

3. People-First Philosophy

There’s a reason we’ve been named one of the Denver Post’s Top 100 Workplaces for 2 years in a row. When you value your people and give them the opportunity to reach their potential, the result is better work, better service and a stronger team.

We are committed to:

Being a place where all voices can be heard
Leading by example
Providing all the tools and resources necessary for employees to succeed
Acknowledge the effort and dedication of our employees and their families.
Encourage and support continuing education through internal and external resources

4. Commitment to Community

We are not just a business – we are friends, families and neighbors. We have a responsibility to give back to the communities who make our work possible.

To honor our communities, we will:

Practice sound procedures to protect the safety of our customers, employees, and community
Give back through donations to local clubs and charities
Work to limit our impact on the environment

We proudly serve the needs of the Metro Denver area including:

Reviews

“This past week I had the need for a plumber and I reviewed the telephone book and selected from the advertisements your company to attend to the matter. The company sent Austin Steinbach to attend to and review the problem. He is a very knowledgeable young man who communicates well and does his work in a very thorough and professional manner. I was very satisfied with his service. Mr. Steinbech is a credit to your company. Very often in communities someone asks whether they are aware of a plumber or other technician that can be recommended. In this regard, I am comfortable in recommending Mr. Steinbech and your company. Thank you for the service rendered.”

~ Theodore B Littleton, CO

“Quick & competent work done to high satisfaction. Darrell Begay provided quick service and very professional work when he came to install a new toilet seat. We had not been able to do the work ourselves, so it was a relief to have Darrell and Done Plumbing get here so quickly to take care of the task. We appreciate all Done as done for us”

~ Lindsay B. Centennial, CO

“Just a note to tell you of our recent positive experience with Kieth Croft. We found him to be friendly, knowledgeable, & efficient. When an issue arose with the clean-outs, Kieth quickly resolved it to our satisfaction & to the way he had previously described. From the estimate to the conclusion of the project we had confidence in Kieth. He is a good ambassador for your company.”

~ Janice & Roald B Lakewood, CO

“Just a note of thanks for being the Best plumbing and heating company. I have used you often and have been impressed every time. I called for a drain cleaning and was told a technician could come the same day. He arrived an hour ealier than was quoted, was very professional and did a great job at a very reasonable price with my coupon that he honored. I would never use another company and would recommend you to anybody that needs help. The technician that did such a great job was Austin, but every technician you have sent has been the best. Thanks again for such a wonderful company”

~ Karla W Golden, CO

“It was very professional, prompt & the technician explained many things well. Very happy throughout the whole process – from the customer service rep who answered the phone this morning to the technician explaining building codes to me.

~ Lana A. Westminster, CO

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Our Service Guarantee

We're available 7 days a week.

We will fix your problem or there is no charge.*

No extra charges, nights or weekends.

Our technicians are fully trained.

We will call when our technician is on the way.

Our technicians are background checked.

We will arrive on time, or we'll give you a $25 service discount.

We will give you a free estimate on all drain and sewer cleaning/repair services.

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About Us

Family-Owned, People-Focused.

We Wear Our Values on Our Rolled Up Sleeves

1. Exceptional Service

2. Unquestionable Integrity

3. People-First Philosophy

4. Commitment to Community

Let’s be honest: Nobody thinks about their plumbing and heating until there’s a problem.

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