Yes — Done provides 24/7 emergency HVAC services throughout the Denver metro and Front Range. When your heating or cooling system fails outside of regular business hours, you shouldn’t have to wait until Monday morning or hope a callback comes through. Done’s emergency line is staffed around the clock, and we dispatch technicians for heating and cooling emergencies any time of day or night, including weekends and holidays.

What Counts as an HVAC Emergency

Not every HVAC problem requires an emergency call — but some situations genuinely can’t wait. In Colorado, the stakes for heating failures are especially high. The Front Range can see overnight temperatures drop to single digits or below during winter cold snaps, and a home without heat can drop to dangerous temperatures within hours. Frozen pipes are a real risk in an unheated home, and a burst pipe creates far more expensive damage than the emergency HVAC call that could have prevented it.

Similarly, a complete AC failure during a summer heat wave — particularly for households with elderly family members, young children, or individuals with medical conditions — warrants prompt attention even if the calendar says it’s after hours. Colorado summers can push temperatures into the 90s and above, and the combination of high temperatures and direct sun through windows can make a home genuinely unsafe.

What to Do While You Wait

While Done is on the way, a few steps can make your situation safer and more manageable:

  • No heat: Check your thermostat batteries and settings first — a surprising number of “no heat” calls are thermostat issues. Check that your furnace filter isn’t completely blocked (a clogged filter can cause the furnace to overheat and shut down on a safety limit). Close off unused rooms to concentrate heat in the spaces you’re using. If you have a gas smell, leave the house immediately and call your gas company before calling Done.
  • No cooling: Check the circuit breaker for the outdoor condenser — a tripped breaker is a common and easily resolved issue. Make sure the thermostat is set to COOL and that the set temperature is below the current indoor temperature. Close blinds and curtains on sun-facing windows to slow heat gain while you wait.
  • Water leaking from your AC or air handler: If you see significant water pooling under your indoor unit, turn the system off at the thermostat to prevent water damage while you wait for service. A clogged condensate drain is usually the cause and is straightforward to clear.

What Done’s Emergency Response Looks Like

When you call Done’s emergency line, you’ll speak with a real person — not a voicemail or an automated system. The dispatcher will ask about your situation, confirm your address, and get a technician headed your way. Done’s technicians arrive in fully stocked vehicles, so the most common emergency repairs can be completed in a single visit rather than requiring a follow-up appointment for parts.

Done will be transparent with you about what the after-hours call involves — there’s typically an emergency service fee for after-hours calls, and we’ll explain that clearly before the technician arrives. No surprises on your invoice.

Care Club Members Get Priority Emergency Service

Done’s Care Club members receive priority scheduling, which means emergency dispatch goes to members first when technician availability is limited — relevant during peak demand periods like the first cold snap of the season or an extended summer heat wave when call volumes spike. If emergency response time matters to you (and in a Colorado winter, it should), Care Club membership is worth considering before you need it.

For immediate assistance, call Done’s 24/7 emergency line directly. You can also learn more about our emergency services on our emergency AC repair and emergency heating repair pages, or explore the Care Club to see how membership benefits you when an emergency strikes.