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Our Team Sticks Around

The fleet of Done trucks parked in the lot

With brothers Lucas and Jeromy Metz at the helm, Done Plumbing, Heating, Cooling, and Electric has quietly taken over the Denver market the last couple of years. We’re not like the competition. We’re not loud, brash, or in your face. We don’t need to be. We have a secret weapon. Consistency.

It’s common to see frequent turnover in the workforce of most plumbing and HVAC companies. According to a recent study conducted by Zappia, over 55% of plumbers in the U.S. move on within 2 years of starting. That’s not the case at Done. We attract the cream of the crop and we convince them to stay long term. In doing so, our customers also win. We’re able to ensure each homeowner gets the same 5-star service because our team sticks around.

Over a decade of service at DONE plumbing & heating

Done is proud that over a dozen of our employees have a tenure of more than 10 years. The same study conducted by Zappia found that only 13% of plumbers nationwide make it past the 8-year mark at the same company. Done truly bucks the trend with our strong employee retention.

The Metz brothers understand that building trust is key. Intentionality is required. That’s exactly what’s lacking in the private sector today. The Hartford’s 2022 Future of Benefits Study found that 96% of employers across the U.S. believed they were taking effective measures to retain their workforce. Incredibly, only 52% of employees agreed! This kind of disconnect is foreign to us. We understand that the number one reason employees stick around is appreciation and recognition. We take the time to celebrate our employees’ accomplishments and show our appreciation for them as people.

However, appreciation is just the icing on the cake. We’re just as attentive when it comes to the day-to-day experience for employees. We ensure the best wages, benefits, workplace culture, and work schedules for our team. At Done, company policy is developed with the employees in mind. For instance, there’s no “on call” requirement at our company. Jeromy Metz explained: “Instead of running calls all night, and weekends, our team gets to take that time off to spend with their family, play in the mountains, or whatever they choose. We know they want to make their money in the daytime, and so we set up the business to accommodate a normal work schedule.”

Done has been serving the Denver Metro Area for over two decades. The locals love us, and new transplants become customers for life after first contact with our brand. There’s never been a better time to join our team. In 2022, we’ve already hired 14 new employees. We’re poised to completely corner the Denver market and solidify our status as the best plumbing and HVAC company in the state. If you’re ready, we’re ready for you! View our vacant positions and consider applying today.

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