Evaluation: Your Comfort Advisor will evaluate your home, including current equipment and duct systems, to present options for new equipment. With improvements in technology and efficiency over the last 15 – 20 years, matching equipment to what you have today may not be your best option, and may not even be available any more.
Options: Your Comfort Advisor will present your options, giving you pros and cons of different equipment so you can make the best decision for you and your family.
Scheduling: Once equipment is selected, your Comfort Advisor will work with you and our dispatch team to select an install date. Depending on the equipment selected and the complexity of the installation, it may take 1 – 3 days for completion (most installations are completed in 1 day).
Coordination: Your Comfort Advisor will complete an internal Installation Form that outlines the equipment to be installed, parts and tools needed, and additional instructions necessary for the installation team, detailing the proper installation of your new equipment. They will also discuss final payment arrangements once the installation is complete.
DAY OF INSTALLATION:
Setup and Arrival: Please ensure that there is a clear path through your home to the location of the installation. We will be using dollies to transport the old equipment out of your home and the new equipment in.
(Unless other arrangements are made). They will load the equipment, parts, and tools required and arrive at your property fully ready for installation. You will receive a phone call from our dispatch team when they are en route to your home. In some instances the installation team may arrive without the equipment, and our office will arrange delivery once they are on-site.
Installation: Your install team will begin by removing any old equipment that is being replaced. During this removal, they will disconnect the equipment from duct work and any other parts of the system that will remain in place.
Your install team will install your new equipment, reconnecting to your duct system, and make any building code upgrades necessary to legally meet current code requirements (note: some codes, including electrical improvements, may incur additional cost). Once the equipment is fully installed, the install team will show you the equipment and help you understand its operation. This includes your new thermostat (if applicable).
Final Payment: Arranged ahead of time, the installation team will capture final signatures and collect final payment (less any deposits).
Warranty: Rest easy knowing that your new equipment will continue providing you comfort. The manufacturer’s parts are covered by a 10 year parts warranty (we register
the equipment with Carrier so you don’t have to), the labor warranty will depend on the equipment you selected:
- Comfort Series = 2 years
- Performance Series = 5 years
- Infinity Series = 10 years
1ST SERVICE CLUB:
As part of your purchase, you will receive a 1 year free bronze level membership to our 1st Service Club. This membership gives you access to exclusive benefits during active membership:
- Waived trip charges for any future service calls (including plumbing). A $59 Value!
- 15% discount on services
- Priority scheduling over non-emergency and non-member appointments
- Member dedicated phone line
- One free annual inspection (see 1st Service Club brochure)
- Membership can be renewed after the 1st year for $14.95 per month
NOTE: If you have an existing membership, you will receive one free bonus inspection to be used in the next 12 months.
- Backflow Prevention
- Heat Pumps
- Gas Lines
- Sump Pumps
- Garbage Disposals
- Tankless Water Heaters
- Sewer Camera Inspection
- Indoor Air Quality
- Ductless HVAC
- Heater Installation
- Water Lines
- Trenchless Sewer Repair
- Water Heaters
- AC Repair
- Sewer Repair And Replacement
- Drain Cleaning
- Drain Services
- Leak Detection & Repair
Let’s be honest: Nobody thinks about their plumbing and heating until there’s a problem.
What most people don’t realize is that most of those problems can be anticipated and often avoided with regular maintenance – usually at a far lower cost than a repair or replacement.