Done Plumbing, Heating, Cooling & Electric has taken a layered approach to protecting customers and technicians throughout the COVID-19 pandemic and beyond. Our protocols center on what we can control: the health screening of our team, the precautions technicians take inside your home, and the hygiene practices we follow before, during, and after every service call. Our goal has always been to keep your family safe while making sure your home’s essential systems keep running.
Technician Health Screening and Protocols
Before any technician enters your home, Done requires health screening to ensure no one showing symptoms is sent on a service call. Technicians who feel unwell are required to stay home, and we have staffing policies in place to support that — no one should have to choose between their paycheck and doing the right thing for a customer’s household.
Our technicians wear appropriate personal protective equipment, including masks when requested by the homeowner or required by current public health guidance. We ask customers to let us know if they have any specific concerns or household members who are immunocompromised, and we will adjust our approach accordingly.
In-Home Precautions During Service
When a Done technician arrives at your home, they follow practices designed to minimize contact and keep your space clean:
- Shoe covers and drop cloths to protect flooring and work areas
- Hand hygiene before and after any work inside the home
- Sanitizing tools and surfaces that were touched during the service
- Maintaining distance from household members when possible
- Contactless payment and digital invoicing options to reduce shared surfaces
If you prefer that the technician work in a specific area of your home while you stay in another, just let us know when you schedule or when our tech arrives. We’re happy to accommodate.
Indoor Air Quality and Your Home’s Ventilation
One thing the pandemic brought into sharp focus is how much the air inside your home matters. Colorado homes, which are tightly sealed much of the year to manage our wide temperature swings, can accumulate indoor air pollutants — including airborne viruses and bacteria — faster than homeowners realize. Improving ventilation and filtration is one of the most effective things you can do to protect your household on an ongoing basis.
Done offers indoor air quality services including whole-home air purifiers, HEPA and high-MERV filtration upgrades, UV germicidal lights, and ventilation assessments. These aren’t pandemic-specific products — they provide year-round protection against allergens, wildfire smoke (a real concern along the Front Range), dust, and biological contaminants.
Scheduling With Confidence
We understand that inviting a technician into your home requires trust, especially when household health is a concern. Done has been serving Denver-area homeowners since 1999, and our reputation is built on doing right by the people who let us through their front door. That mindset doesn’t change based on current events — it’s how we’ve always operated.
If you have questions about our current protocols before scheduling, please reach out directly. Our team will be straightforward with you about what we’re doing and why. You can also read what other Denver homeowners say about their experience with Done on our reviews page.
Essential Services Can’t Always Wait
Furnaces fail in the middle of a Colorado winter cold snap. Pipes freeze. Water heaters stop working. Electrical panels trip and won’t reset. These aren’t situations where you can schedule around a crisis — they require a professional, and they often require one quickly. Done offers emergency services across all our trades so that essential repairs don’t get delayed when you need help most.
For heating emergencies, our emergency heating repair team is available when you need them. For plumbing emergencies, see our emergency plumbing page. To learn more about our commitment to your home and family, visit our about page or contact us to schedule service with the precautions you need.
