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Our Promise to You
One Call… It's Done. And Done Right.
Every service we perform comes backed by a straightforward commitment: upfront pricing, licensed professionals, and work you can stand behind. If something isn't right, we'll make it right.
The Done Guarantee
We Stand Behind Every Job We Do
Since 1999, Denver metro homeowners have trusted Done Plumbing, Heating, Cooling & Electric to handle the jobs that matter most — the ones where a mistake isn’t just inconvenient, it’s costly. That’s why every service we provide is backed by a genuine satisfaction and workmanship guarantee. We don’t cut corners, we don’t disappear after the invoice, and we don’t leave you wondering whether the job was done correctly.
Our promise is simple: we’ll tell you exactly what the work will cost before we start, we’ll send a licensed technician to do it properly, and if our work doesn’t meet your expectations, we’ll come back and make it right. No runaround, no excuses — just the service you paid for, delivered the way it should be.
- Upfront, Honest Pricing You'll know the full cost before we touch a thing. No surprise fees, no after-the-fact add-ons — just a clear price you agree to before work begins.
- Fully Licensed & Insured Every technician we send is licensed, background-checked, and trained to handle your plumbing, HVAC, or electrical work to code — every time.
- We'll Make It Right If you're not satisfied with the quality of our work, contact us and we'll return to address the issue. Your peace of mind is part of the job.
What's Covered
Our Guarantee Covers Every Trade We Touch
Whether we're clearing a stubborn drain, replacing a furnace, rewiring a panel, or improving your home's water quality, the Done Guarantee applies. Here's what you can expect across every service.
- Plumbing & Drains From leak repairs and water heater replacements to drain clearing and re-pipes, our plumbing work is performed by licensed pros and guaranteed to meet or exceed your expectations.
- Heating & Cooling Furnace repairs, AC installs, heat pump service, duct work — all covered. We guarantee our HVAC workmanship and stand behind every part we supply and install.
- Electrical Panel upgrades, outlet repairs, whole-home rewires — electrical work carries real safety stakes. Our licensed electricians do it right the first time, and we guarantee it.
- Water Quality Filtration systems, softeners, and water quality solutions are installed and guaranteed just like every other service we offer — properly sized, correctly installed, and built to last.
Ready to Experience the Done Difference?
Call us 24/7 at 833-539-9153 or schedule online. Upfront pricing, licensed techs, guaranteed work — one call and it's done.
Guarantee FAQs
What does 'workmanship guarantee' actually mean?
It means we stand behind the quality of the work our technicians perform. If a repair, installation, or service we completed fails or doesn’t meet the standard we promised, we’ll come back out and fix it at no additional charge. It’s not a marketing phrase — it’s an accountability promise we take seriously on every job.
Does the guarantee cover parts and equipment too?
Parts and equipment are covered by the manufacturer’s warranty, which we’ll clearly explain before installation. Our workmanship guarantee covers the labor and craftsmanship involved in the installation or repair itself. In many cases these work hand-in-hand — if a part fails during the warranty period and the issue is tied to how it was installed, we’ll make it right regardless.
What if I'm not happy with the service even if nothing is technically wrong?
We want you to be genuinely satisfied, not just technically serviced. If something feels off — the tech didn’t explain things clearly, the work area wasn’t cleaned up, or you’re just not confident in the outcome — call us. We’d rather hear about it and have the chance to address it than leave you with a bad experience.
Is Done available if I have a problem after hours?
Yes. Done offers same-day service, seven days a week. If you have a concern about work we performed, or if you’re dealing with a new plumbing, HVAC, or electrical emergency, call 833-539-9153 any time and a real person will answer.
A Note on Guarantee Terms
<p>Our satisfaction and workmanship guarantee applies to services performed by Done Plumbing, Heating, Cooling & Electric technicians. Specific terms, coverage periods, and conditions vary by service type and are provided in writing at the time of service. For full details, call us at 833-539-9153 or ask your technician — we're happy to walk you through exactly what's covered before we start the work.</p>
What Our Customers Say
Don't just take our word for it — hear from our satisfied customers
★★★★★
I had a great experience with Done Plumbing and Heating. Technician Brandon came out to look at my furnace that was not running. He was friendly and gave options for the repairs and it was my discretion as to whether I wanted to go forward with any option. I decided to get pricing to replace my furnace and possible my A/C as well. Brad came the same day and walked me through my options. He was very friendly and worked with me on the pricing options, which I appreciated. I decided to move forward with a new furnace and A/C installation. Yazz and Jet arrived the next day and worked hard to install both new units. They were courteous and friendly and worked hard all day. I appreciated all of their efforts! Yazz walked me through the final products and made sure I was happy with his work. I am very happy with the services I received with Done and highly recommend them if you need HVAC work done.
★★★★★
I worked with Danielle on setting up my service requests. The 1st time I called in, there was a misunderstanding on what I requested. She straightened it out & assured me I would be take care of first thing the next morning which is exactly what happened. She took full responsibility for the error, even though the error was not hers! She also assured me management would be made aware of the error. She sent Steven Lawrence, HVAC tech. He was very thorough, honest and polite. Before coming into the house, he put protective booties over his shoes every time he came in the house. He explained everything to me and made sure all was working properly before departing. The next Tech, Zachary Lentz, came to flush my water heater & he also did a very thorough plumbing review and made several recommendations for additional repairs and explained which ones were of the most importance to take care of. I am on their maintenance plan, so have regular intervals for follow ups.
★★★★★
We are so pleased and grateful to have come across Done. The sheathing covering the wiring going into our electrical box had pulled away exposing live wires. We called Done and electricians Jeff and James came out to give us an estimate. This repair is not inexpensive, and Jeff went over all the details of the project, the upgrade to our panel the grounding that would bring our electrical system up to code and the approvals that would be required from the county. We scheduled the work and Jeff and James came back and completed everything in one day. We couldn't be happier. In addition to the professionalism of the two guys they were also very personable and fun. Perhaps personable and fun are not necessarily requirements to getting the work done, those attributes go a long way in making you feel they genuinely care. I would highly recommend Done and we will continue to use them for our electrical and plumbing needs in the future.
