Keep Your Basement Dry — One Call… It's Done!

I worked with Danielle on setting up my service requests. The 1st time I called in, there was a misunderstanding on what I requested. She straightened it out & assured me I would be take care of first thing the next morning which is exactly what happened. She took full responsibility for the error, even though the error was not hers! She also assured me management would be made aware of the error. She sent Steven Lawrence, HVAC tech. He was very thorough, honest and polite. Before coming into the house, he put protective booties over his shoes every time he came in the house. He explained everything to me and made sure all was working properly before departing. The next Tech, Zachary Lentz, came to flush my water heater & he also did a very thorough plumbing review and made several recommendations for additional repairs and explained which ones were of the most importance to take care of. I am on their maintenance plan, so have regular intervals for follow ups.

Had an excellent experience with It's Done Plumbing and Jake the technician. He showed up early, gave me an accurate estimate and finished the job to my complete satisfaction. Will definitely use their services again. 9/08/21 Had another plumbing issue and call Done again. Superb service. Caleb and Dalton did a terrific job. Fast, thorough, clean and helpful. I won't even consider calling anyone else. 2/7/23 Jared from Done came and cleared a slow basement drain. Quick, professional and left no mess. Done is the only plumbing service I use. Always satisfied. 3/1/24 I was considering having a tankless hot water system installed. I reached out to Done! to see about an estimate. The price was higher than I can afford right now. The price is in line with what others are charging. I didn't have any ideas going in, so this is not a knock on Done! Tankless systems are expensive. I never felt any pressure from the tech. He was professional and courteous. 4/21/26 Decided to have a preemptive cable clean out due to some roots from a holly plant. We weren't having an issue, just decided to stay ahead of it. Jason was quick, courteous and efficient. A good experience. 6/24/26 The fixture in the shower failed internally. It wouldn't allow the water to shut off. Dan fixed it in less than an hour. Completely satisfied, as usual. Done is reliable and reasonably priced. What more could you ask from a company? 8/9/26 The washing machine drain hose empties into a PVC pipe that then empties into the main drain. There was a clog somewhere. Done Plumbing sent Matthew out to clear it. He succeeded quickly and completely. The price was less than I imagined it would be. Completely satisfied, as usual. 8/17/26 The previous issue with the washer drain stand pipe was more complicated than it seemed. Turns out, the cast iron pipe under the basement floor had degraded to the point where the water drained very slowly. Justin identified the most efficient approach, both in cost and in time, to repair the issue. The concrete work was done on a single day, with minimal disruption to my household. Justin was terrific from start to finish. He kept me informed every step of the way. Done has always treated me fairly and quickly solved my plumbing issues. Highly recommended. Justin is the man!

Had an excellent experience with It's Done Plumbing and Jake the technician. He showed up early, gave me an accurate estimate and finished the job to my complete satisfaction. Will definitely use their services again. 9/08/21 Had another plumbing issue and call Done again. Superb service. Caleb and Dalton did a terrific job. Fast, thorough, clean and helpful. I won't even consider calling anyone else. 2/7/23 Jared from Done came and cleared a slow basement drain. Quick, professional and left no mess. Done is the only plumbing service I use. Always satisfied. 3/1/24 I was considering having a tankless hot water system installed. I reached out to Done! to see about an estimate. The price was higher than I can afford right now. The price is in line with what others are charging. I didn't have any ideas going in, so this is not a knock on Done! Tankless systems are expensive. I never felt any pressure from the tech. He was professional and courteous. 4/21/26 Decided to have a preemptive cable clean out due to some roots from a holly plant. We weren't having an issue, just decided to stay ahead of it. Jason was quick, courteous and efficient. A good experience. 6/24/26 The fixture in the shower failed internally. It wouldn't allow the water to shut off. Dan fixed it in less than an hour. Completely satisfied, as usual. Done is reliable and reasonably priced. What more could you ask from a company? 8/9/26 The washing machine drain hose empties into a PVC pipe that then empties into the main drain. There was a clog somewhere. Done Plumbing sent Matthew out to clear it. He succeeded quickly and completely. The price was less than I imagined it would be. Completely satisfied, as usual.