Reaching Done Plumbing, Heating, Cooling & Electric is straightforward whether you have an urgent emergency or want to schedule routine service at a convenient time. Done serves the Denver metro and Front Range communities and offers multiple ways to get in touch — phone, online form, and a Care Club membership portal for existing members. For genuine emergencies like a burst pipe, no heat in winter, or an electrical hazard, calling is always the fastest path to a technician.

Call or Request Service Online

The fastest way to reach Done for any service — routine or urgent — is to call or submit a service request through the website. Phone lines are staffed for emergency calls around the clock, so if your furnace goes out on a January night or a pipe bursts on a weekend, you won’t be leaving a voicemail. For non-emergency scheduling, the online contact form lets you describe what’s going on and request a time window that works for your schedule.

Visit the contact page for current phone numbers, the online request form, and service hours. For plumbing emergencies, emergency plumbing is available when you need it most.

What to Have Ready When You Call

A little preparation makes the initial call faster and helps the dispatcher match you with the right technician. Before you call, try to have: your address (including any gate codes or access notes), a brief description of the problem (what system is affected, when it started, any error codes or unusual sounds), whether the issue is actively causing damage or is a safety concern, and whether you have pets or specific access instructions. The more clearly you can describe the situation, the better Done can prioritize and prepare before the technician arrives.

For Existing Care Club Members

If you’re a Done Care Club member, your membership includes priority scheduling — you move to the front of the line during busy periods like a mid-summer heat wave or a late-fall cold snap when demand spikes across the Denver metro. Mention your membership when you call or note it in the online form. Care Club members also receive discounts on repairs and reminders when their scheduled maintenance visits are coming due, so you don’t have to track it yourself.

Emergency vs. Routine Service: What’s the Difference?

  • Emergency (call immediately): active water leak causing damage, no heat when outdoor temps are below freezing, gas smell (leave the house and call 911 first, then your HVAC company), sparking outlets or electrical burning smell, sewage backup into the home
  • Urgent but not an emergency: AC not cooling on a hot day, water heater not producing hot water, partial loss of heat, slow drains throughout the house
  • Routine scheduling: annual tune-ups and maintenance, filter changes, equipment inspections, installing a new fixture or appliance

Service Area

Done serves the greater Denver metro area including Aurora, Lakewood, Arvada, Westminster, Thornton, Centennial, Littleton, Parker, Castle Rock, Englewood, and surrounding Front Range communities. If you’re unsure whether your address falls within the service area, the contact page or a quick phone call will confirm it. Done has been serving Colorado homeowners since 1999 and has the local knowledge that comes with working in this climate — from altitude-adjusted furnace setups to hard-water plumbing repairs — for more than two decades.

What Happens After You Book

After you schedule with Done, you’ll receive a confirmation with your appointment window. Done provides a technician bio and photo before arrival so you know who’s coming to your door — a small detail that matters when you’re letting someone into your home. The technician will confirm the issue, explain what they find, and provide pricing before any work begins. If the job requires a return visit or specialized parts, they’ll give you a realistic timeline rather than a vague estimate. Done’s goal is that you feel informed and in control throughout the entire service call, not just at the end of it.

To learn more about what Done offers across all trades, visit the about page or read what customers have to say at our reviews. Ready to book? Head to the contact page and get started.