Done has been serving Denver-area homeowners since 1999, building a track record across HVAC, plumbing, electrical, drains, and indoor air quality. A company’s reputation in home services comes down to a handful of things: whether technicians show up on time, whether the work is done correctly, whether pricing is honest and upfront, and whether the company stands behind its work when something goes wrong. Done’s reviews, length of time in business, licensing credentials, and service guarantees are all places you can look to make an informed decision — not just take our word for it.

Years in Business and What That Actually Means

Done has operated in the Denver metro since 1999. In home services, longevity matters because the industry has a high turnover rate — companies that cut corners on quality or customer service don’t survive long in a market where neighbors talk to each other and online reviews are permanent. A company that has maintained its reputation for over two decades has done so by resolving problems when they come up, not by avoiding them. That means the same company that installed your furnace is still around when you need service three years later.

Longevity also means deeper institutional knowledge of local conditions — Front Range altitude, hard water, expansive clay soils, freeze-thaw stress on pipes and sewer lines, and the specific equipment that performs well in Colorado’s climate. A technician who has worked the Denver metro for years has encountered these factors repeatedly and knows how to account for them in their work.

Licensing and Insurance: the Non-Negotiables

Every trade we work in — HVAC, plumbing, and electrical — requires state and local licensing in Colorado. Done’s technicians are licensed in their respective trades, which means they have passed competency requirements, carry the credentials required by law, and operate under the oversight of a master license holder. Colorado does not allow unlicensed individuals to perform plumbing, gas, or electrical work legally. When you hire Done, you can verify credentials and know the work is being done by someone qualified under state law.

Licensing matters not just for safety but for your homeowner’s insurance. Work performed by unlicensed contractors can void coverage on claims related to that work. A permitted and inspected job done by a licensed professional protects your investment and keeps your insurance valid.

What Our Reviews Say

Reviews from real customers are the most useful signal of whether a home services company actually delivers on its promises. Done has accumulated a significant volume of reviews across Google, the BBB, and other platforms — the volume, recency, and consistency of those reviews gives a more accurate picture than any marketing claim. We encourage prospective customers to read them directly rather than take a summary at face value.

  • Look for reviews that mention specific technicians by name — this signals the company retains good people long enough for customers to recognize and recommend them
  • Pay attention to how the company responds to negative reviews — every service company gets some, and the response tells you a lot about how they handle problems
  • Look for patterns in complaints, not just individual negative reviews — occasional issues are normal; repeated complaints about the same problem suggest a systemic issue

Our Service Guarantee

Done backs its work with a service guarantee. If something we installed or repaired doesn’t perform as it should, we come back and make it right. The specifics of the guarantee vary by service type, and we recommend reviewing the terms for the work you’re having done. What matters most is that Done has been in business long enough to honor these commitments and has a structure in place — licensed technicians, proper permitting, and insurance — that makes those commitments meaningful.

Making Your Own Informed Decision

We believe the best way to evaluate any home services company is to look at the evidence directly. Done’s licensing, reviews, service history, and guarantee are all on the table. If you have specific questions about our credentials, the scope of a particular service, or how we handle a situation where a customer is not satisfied, call us and ask — we will give you a straight answer.

Read what Done customers have to say on our reviews page, learn more about who we are on our about page, and review the details of our service guarantee. When you’re ready to schedule, our contact page makes it easy to get on the calendar.