The Done! Home Comfort Guarantee is our commitment that when we complete a job in your home, it will be done right — and if it’s not, we’ll make it right at no additional cost to you. It reflects a straightforward principle: you hired Done to solve a problem, and our work isn’t finished until that problem is actually solved and you’re satisfied with the result. This guarantee applies across all of our trades — HVAC, plumbing, electrical, drains, and indoor air quality.

What the Guarantee Covers

The Done! Home Comfort Guarantee means that we stand behind our workmanship. If a repair we performed doesn’t hold, if an installation doesn’t perform as it should, or if there’s an issue with the quality of our work, we return and address it. You won’t be charged again for the same problem we were there to fix.

This is separate from the manufacturer warranties that cover equipment and parts — those protect you against product defects and vary by brand and product line. Our guarantee is specifically about the labor and craftsmanship Done provides. Between our workmanship guarantee and the manufacturer warranties on equipment and parts we install, you have layered protection on any significant repair or installation.

Why We Back Our Work This Way

Done has been serving Denver and the Front Range since 1999. After more than two decades in this market, our reputation is the most valuable thing we have. A homeowner who has a bad experience and tells their neighbors costs us far more than any service call, and we know it. The guarantee isn’t primarily a legal construct — it’s a reflection of how we think about our relationship with the homeowners we serve.

We also hire and train our technicians with this standard in mind. Every Done technician is background-checked, licensed in their trade, and expected to treat your home with the same care they’d give their own. The guarantee creates accountability throughout our organization, not just at the customer-facing level.

The Guarantee in the Context of Done’s Values

Colorado homeowners face real stakes when their HVAC, plumbing, or electrical system fails. A furnace that goes out during a Front Range cold snap isn’t a minor inconvenience — it’s a household emergency. A plumbing leak that isn’t fully resolved comes back, often worse. An electrical issue that isn’t properly diagnosed creates ongoing risk. We understand that the work we do matters, and the guarantee reflects that understanding.

  • Our technicians are licensed, trained, and background-checked
  • We provide upfront pricing before any work begins — no surprise invoices
  • We respect your home: shoe covers, clean work areas, and professional conduct on every call
  • We’re available for emergencies across all trades
  • If something isn’t right, we come back and fix it

How This Connects to the Care Club

For homeowners who want ongoing protection and priority service, Done’s Care Club maintenance membership extends the relationship beyond a single call. Care Club members receive regular maintenance visits for their HVAC systems, priority scheduling, and additional discounts on repairs — which means minor issues get caught and addressed before they become the kind of emergency the guarantee was designed for. Prevention is always preferable to a guarantee claim.

What the Guarantee Doesn’t Cover

Like any workmanship guarantee, ours is focused on the quality of Done’s labor and installations — not on circumstances outside our control. Normal wear and tear on aging equipment, damage caused by a separate issue (such as a power surge damaging equipment we installed), or issues that arise because a homeowner modified work we completed are outside the scope of the guarantee. We’re always transparent about what’s covered and why — if there’s a question about whether a situation qualifies, we talk it through honestly rather than looking for reasons to decline.

The goal of the Done! Home Comfort Guarantee is straightforward: if we caused it or failed to do it right, we fix it. That’s the commitment Denver and Front Range homeowners can expect from every Done service call.

You can read the full details of our guarantee and what it covers on our guarantee page. To learn more about Done’s approach and history, visit our about page or read what Denver-area homeowners say about us on our reviews page. Interested in ongoing coverage? Explore the Care Club membership. When you’re ready to schedule, contact Done here.