★★★★★
I called Done Plumbing and Heating after water started hemorrhage out of the base of my toilet and coming up through my bath tub drain. Libby L. was very professional. After speaking to her, I promptly received an email acknowledging my phone call and conversation with her and confirming my 2 window appointment. For the first time ever in making an appointment with a plumbing company, a technician was sent out at the beginning of the 2 hour window and not at the end. I was called and told a technician (Evan Vickers) was on the way to my house. I received another email with a bit of Evan Vickers background, this way I knew I was inviting the right person into my house. Evan was fast, professional and very polite. He got the job done, no pun intended. Since I struggle with this drainage problem from time to time with tree roots clogging up my drain, he recommended Bio-Clean Treatment for the rest of the week and twice a month to help maintain a clear drainage system. I will recommend Done Plumbing & Heating to all my family and friends. When the time comes that I need to have my pipes cleaned out again I will ask for Evan Vickers. Thanks!
★★★★★
We called Done! as we were having granite countertops installed and I could not get the hot water on 3 out of my 4 sinks to shut off. Done! sent Thomas Meyer out within 1 hour. He assessed the situation after hearing and seeing my explanation and informed me of the solution as well as provided me with a quote before starting the work. He also informed me how I could save money now and in the future by becoming a member of their 1st Service Club. I actually had Thomas fix another issue that I was having not related to the faucets. He added that to the quote and even showed me how much I could save with the 1st Service Club. I saved the amount of the membership, the service fee, and then some more! I was very satisfied with his work and he finished everything before the installers came to install the countertops. I would recommend them and Thomas again.
★★★★★
Eric was very helpful with a kitchen drain problem. I know a lot of work will ultimately be required, but I only have the money for one small job at a time and don't want to use credit for it. When I do get things fixed I'll get it "Done" and I'll ask specifically for Eric!
Eric did the basic work to fix things for now, warned me about the potential problems in the future and gave me suggestions for the work that will be necessary. He also was pleasant and personable and didn't talk down to me, even though I wasn't knowledgeable about the intricacies of drains. I certainly appreciated his work.
I'd be remiss if I didn't mention the fact that the person who took my phone call at the beginning, the person who called me to let me know Eric was on the way, and the person who followed up with a call to make sure things were done to my satisfaction, all were very pleasant and represented Done Plumbing and Heating very well. Thanks!
Eric did the basic work to fix things for now, warned me about the potential problems in the future and gave me suggestions for the work that will be necessary. He also was pleasant and personable and didn't talk down to me, even though I wasn't knowledgeable about the intricacies of drains. I certainly appreciated his work.
I'd be remiss if I didn't mention the fact that the person who took my phone call at the beginning, the person who called me to let me know Eric was on the way, and the person who followed up with a call to make sure things were done to my satisfaction, all were very pleasant and represented Done Plumbing and Heating very well. Thanks!
★★★★★
This is the second time we've had work done by Done and there's a reason that's their name...when they come out, it's done.
We were told by someone that came to check our furnace that our water heater was getting ready to go. He gave us an exorbitant price for replacement and did a lot of trying to explain why the cost was so high. I told my wife to tell him we'd call him back but the people we called were Done.
We scheduled an inspection and Bryan Hertges was the person that appeared. He concurred with the previous evaluation but we were presented with a much more palatable cost for replacement. Bryan advised it would take up to three hours so we scheduled for later in the week. Bryan was right on time and finished under the three hours. He was extremely efficient and professional and my wife was very comfortable having him in the house.
I encourage anyone with plumbing issues to feel comfortable giving Done a call. Their stickers are on all my appliance for a very good reason...they get it Done!
We were told by someone that came to check our furnace that our water heater was getting ready to go. He gave us an exorbitant price for replacement and did a lot of trying to explain why the cost was so high. I told my wife to tell him we'd call him back but the people we called were Done.
We scheduled an inspection and Bryan Hertges was the person that appeared. He concurred with the previous evaluation but we were presented with a much more palatable cost for replacement. Bryan advised it would take up to three hours so we scheduled for later in the week. Bryan was right on time and finished under the three hours. He was extremely efficient and professional and my wife was very comfortable having him in the house.
I encourage anyone with plumbing issues to feel comfortable giving Done a call. Their stickers are on all my appliance for a very good reason...they get it Done!
