What Denver Homeowners Say About Done

Our service was a few weeks ago, but Thomas was on time and considerate of our carpet! After explaining the issue to him, he knew almost immediately what was wrong. He explained it all to me, and it made sense. He then sat down, wrote out an estimate and said that he could actually fix it that morning, as long as the faucet was the brand that he thought it was. If it turned out that the faucet was not the brand he thought it was, the estimate would be higher, and he would have to go get parts. He did make all of that perfectly clear, though.

Long story short, it was exactly what he thought and was in and out in less than two hours! This isn't the first time we've used Done, but as long as I receive great service like this, I will continue to call when needed. Thanks!

Done was very prompt and made quick arrangements to take care of our needs. We had recently installed new counter tops and sinks.
The drain locations on the new sinks were not at all conducive to me hooking the plumbing drain lines back up. Jeremy showed up late afternoon on Friday and indicated he didn't have the parts he needed on the truck and his shift was about over.

He requested to return on Monday and I agreed. I was a little shocked at the estimate, but I understand overheads nowadays. Jeremy returned on Monday as promised and made quick work of the issue. Thanks for the great work, Jeremy! Nothing personal but I hope I do not require services in the future... $460 is a chunk of change! I know I agreed to it, so no need to point that truth out to me! If I need services again, I will call Done!
Thank you,
Dean Jensen
Brighton, CO

Done Plumbing & Heating was recommended to me by my boyfriend. I had a sewer backup because of blockage. I called Done. They had a plumber at my house within an hour. The plumber, Jake was great. Professional, courteous and thorough. He snaked the line and recommended I have a camera sent into the line to ensure the blockage was all clear as the water flow was not entirely back to normal. Based on his recommendation, Jason came out the next day and found a pretty bad blockage. He was able to clear the line, saving me time and ultimately money.

I have worked with other plumbing and heating companies who have wanted me to purchase service agreements, try to up sell me, etc. Done did nothing but come out and fix my problem with nothing but professionalism. Their service is impecable and the technicians are nice and friendly. Done is definitely my go to plumbing & heating company from now on. Thanks Jake and Jason

I hate to have to call a plumber to clear a drain, and it always seem to happen late in the day on a weekend. But I also hate to guess who is going to come through my front door. I never know if the tech will be wet behind the ears or a rough character. Before I called Done, other companies could only give me a four hour window for the service call, and it was already 5 PM. Done gave me a two hour window, and about 5 minutes after I hung up, they called letting me know their tech could be there by 6 PM, and sent me a confirming email with the tech's personal information. He was 5 minutes early, and immediately I could tell that Evan had a very clean vibe. Well dressed and groomed, I breathed a sigh of relief. He knew exactly what he was doing and had the drain cleared and re-assembled in 20 minutes, all while we had a very intelligent conversation. The price was very fair, and I could hardly believe I was having this experience. I am also in the service industry, so I'm a tough customer, but I cannot find anything about my experience with Done that I can even nit-pick. Done's sticker is now on my disposal, so I won't have to call around next time. I can't recommend them more highly.

I called Done Plumbing and Heating after water started hemorrhage out of the base of my toilet and coming up through my bath tub drain. Libby L. was very professional. After speaking to her, I promptly received an email acknowledging my phone call and conversation with her and confirming my 2 window appointment. For the first time ever in making an appointment with a plumbing company, a technician was sent out at the beginning of the 2 hour window and not at the end. I was called and told a technician (Evan Vickers) was on the way to my house. I received another email with a bit of Evan Vickers background, this way I knew I was inviting the right person into my house. Evan was fast, professional and very polite. He got the job done, no pun intended. Since I struggle with this drainage problem from time to time with tree roots clogging up my drain, he recommended Bio-Clean Treatment for the rest of the week and twice a month to help maintain a clear drainage system. I will recommend Done Plumbing & Heating to all my family and friends. When the time comes that I need to have my pipes cleaned out again I will ask for Evan Vickers. Thanks!

We called Done! as we were having granite countertops installed and I could not get the hot water on 3 out of my 4 sinks to shut off. Done! sent Thomas Meyer out within 1 hour. He assessed the situation after hearing and seeing my explanation and informed me of the solution as well as provided me with a quote before starting the work. He also informed me how I could save money now and in the future by becoming a member of their 1st Service Club. I actually had Thomas fix another issue that I was having not related to the faucets. He added that to the quote and even showed me how much I could save with the 1st Service Club. I saved the amount of the membership, the service fee, and then some more! I was very satisfied with his work and he finished everything before the installers came to install the countertops. I would recommend them and Thomas again.

Eric was very helpful with a kitchen drain problem. I know a lot of work will ultimately be required, but I only have the money for one small job at a time and don't want to use credit for it. When I do get things fixed I'll get it "Done" and I'll ask specifically for Eric!

Eric did the basic work to fix things for now, warned me about the potential problems in the future and gave me suggestions for the work that will be necessary. He also was pleasant and personable and didn't talk down to me, even though I wasn't knowledgeable about the intricacies of drains. I certainly appreciated his work.

I'd be remiss if I didn't mention the fact that the person who took my phone call at the beginning, the person who called me to let me know Eric was on the way, and the person who followed up with a call to make sure things were done to my satisfaction, all were very pleasant and represented Done Plumbing and Heating very well. Thanks!

This is the second time we've had work done by Done and there's a reason that's their name...when they come out, it's done.

We were told by someone that came to check our furnace that our water heater was getting ready to go. He gave us an exorbitant price for replacement and did a lot of trying to explain why the cost was so high. I told my wife to tell him we'd call him back but the people we called were Done.

We scheduled an inspection and Bryan Hertges was the person that appeared. He concurred with the previous evaluation but we were presented with a much more palatable cost for replacement. Bryan advised it would take up to three hours so we scheduled for later in the week. Bryan was right on time and finished under the three hours. He was extremely efficient and professional and my wife was very comfortable having him in the house.

I encourage anyone with plumbing issues to feel comfortable giving Done a call. Their stickers are on all my appliance for a very good reason...they get it Done!