What Denver Homeowners Say About Done

The technician was right on time and took care of everything in the amount of time he said it would take. I was very happy he did not try to sell me an expensive maintenance plan for my whole house like another company always does. He was very professional and explained what he found in my drain and what our future concerns might be. I will definitely be using them again as I remodel my basement.

9/16/23

I had Dylan respond to my home for a routine drain cleaning. There was no back up but we have some root issues and clean it out once a year. Dylan was incredible. He was able to access a clean out that no other plumber has even attempted to use. This saved quite a bit of time and allowed me to get to an event I thought I was going to miss due to the draim getting cleaned. Dylan was professional amd knowledgeable as he explained everything he was doing and some options I need to know about as my older house ages.

Josh went the extra mile!

We felt lucky that Josh Tweed was assigned to our clogged kitchen sink. The first guy “fixed” it on Saturday, but when we ran the dishwasher that afternoon, both sinks filled with water again. The problem was somewhere further down.
Josh hauled up his video scope, his jet washer, and finally his cable. Still it seemed the clog lay further downstream.

He worked hard all over the house, fished out quite a few pieces of blockage, and explained his plan every step of the way. He has a great attitude and had a way with making my family happy and at ease.

When it seemed he was out of tools, he pondered for a moment, and said, “wait.” He peered into the depths of his cable and noticed that it had become entangled. He took the whole assembly apart, untangled the cable and gained an extra ten feet of length.
He ran it down the line…. again, and “Whoooosh!”
Clear! All the water drained out into the main line.
He showed us on the video camera how the once caked line was now sparkley, we could see water flowing, and clog free.
Ten feet was the “extra mile” our old house needed. Thanks again, Josh!

Thought we had a toilet leak which turned out not to be the case.
Called for service early evening and had a plumber (Roscoe)at the house the following morning. Roscoe did a thorough inspection of all the pipes in the area, including the adjacent shower, and we concluded water from the shower had splashed on to the floor due to improper closing of shower door by great-grandson. No repair needed.
Roscoe noted a buildup of algae in the toilet tank and in the other toilet tanks in the house. Bottom line, the water softener/filter system was no longer working. Roscoe quoted me a fair price for a replacement system (Halo-5) and was able to install it within 5 days. Very happy with the work and the timeliness of everything from the first service call to the final installation.
Very professional and efficient service by all Done employees included in this process.
Highly recommend Done Plumbing and Heating for all related needs!

Done Plumbing to the rescue! What should have been an easy washer/dryer install by Best Buy turned in to a seven hour day. The cold water shutoff had been leaking so had to be fixed before it could be tested. Also the Best Buy installer was unable to hook up the flex vent so couldn't test the dryer as well. The message was get these things fixed and we will come back to install. The vent connection was not a big deal, something we could do but the leak had to be addressed. We have used Done in the past so gave them a call. I was hoping to have it done that day and was surprised to hear that they could send someone out in a few hours. OK that works. Got a call back saying someone was available shortly. Yay! Neil, the very pleasant technician, fixed the leak and hooked up the dryer vent, (not his problem ). I just wanted to share a positive and these days of negativity. It's obvious that Done Plumbing takes care of their employees. Keep up the good work! Thanks for going the extra mile.

Cindy Henderson

Nov 2017 - Once again we called Done for help. Thanks so much for the 3 crews that worked on our plumbing and heating problems. They were prompt, courteous, professional and worked hard on all the issues, advising what was going on each step of the way. They were a pleasure to work with. Gavin and Jacob came initially for preventive maintenance on our corroded kitchen pipes and to fix a leaking bathroom faucet. They also assessed a sewer problem and spotted a leak coming from the furnace. Jason and Jacob corrected the sewer line problem the next day. We appreciated Jason’s work attitude and ethic (so sincere) as well as his sense of humor. Thomas fixed the leak in the furnace and prevented a major problem down the road.

We discovered our backed up drain on 12/30/16. Lincoln came the next morning, determined the problem and fixed it so we could get the rest of it cleaned up. He was professional and personable, knew what he was doing. What a way to start a new year, but we were glad Done came to our rescue.

December 2, 2022 - Vincent came out and was done in about an hour to clear out sewer lines for preventive maintenance. He inspected 4 toilets and found the access to the sewer line in the furnace room. He removed and then replaced tables, chairs and other items that were blocking the access. After he was done, he moved everything back into place. He was friendly and helpful. It was a pleasure to work with him.

Ever since our main cast-iron sewer line gave out in 2019, we have had a *lot* of work done through Done! Plumbing. They have always been clear and professional in assessing and solving each situation. The quality and workmanship has been top-notch for everything they’ve done, including: sewer line repair & pipe bursting / replacement, to HVAC & water heater installation, to pipe and valve repairs, and re-installation of sinks & toilets.

This time we needed a toilet re-seated to ready for final inspections after this 3-year long repair process started in 2019, and postponed in 2020-2021 due to the pandemic. Darrell was great and helped explain to us a couple situations caused by tile.& drywallers that changed the toilet rough-in measurements. We ordered a new 10-inch rough-in porcelain seat & tank, and he was able to come back again this time to install it so it fit into the newly renovated space. He also pointed out some things to watch out for such as needing grout sealing & caulking in certain areas. We have had Darrell out multiple times for various parts of this project, and he has always been exceptionally spectacular!

I had the a great experience with done Pluming. Tony was give me all the information I needed to make the base decision on my issue.
I had roto rooter come in a week before and work on one on my lines. Their blade broke in my main line we have a 3 inch pipe and they used a 3 inch blade they said they need to do a excavation in the basement to remove their own blade, they said it was not their fault and I had to pay out of own. My insurance did not cover do to their equipment.
Their only to option was to used another snake and push it out or to excavate in the basement to remove their own blade and if one did not work I will be responsible to pay for the 2 if option did not work. Over 5 k to fix their own problem I talk to a manager and area manager and they told me it was my issues.
Tony one of the tech from Done plumbing did a free video of the issue they locate the blade where is was and he give me the option to used a jetting option to remove the blade if not we will need to excavate.

Their first option work it save me a lot and they did the job with out any damage to my basement.

I will recommend Done plumbing and I would think 5 times before you call roto rooter got any issues.

Thank you Tony

We purchased a new house four years ago and have had a strong sewer smell in our laundry room on and off ever since day one. Our new home warranty through Lennar/CalAtlantic sent their plumber out several times over the course of two years trying to diagnose the issue. When they were unable to find out what the problem was, they eventually gave up on us and we were forced to find other plumbers. We had three or four different plumbing companies out who also could not find the problem and made no real effort to stick with it through resolution.

I contacted Done Plumbing a couple of weeks ago and John came out to inspect and discuss with me. He was extremely empathetic and listened very closely to my long story about what was previously done, what we were experiencing, etc. I can't even begin to express how much it meant to me to feel validated that this was indeed a serious problem and to be reassured that he would get to the bottom of it no matter how long it took. Another gentleman, James, was also brought in to help with a series of more complex diagnosing (smoke test, attic and roof access and inspection, and much more).

John gave me his personal number and kept me updated all along the way. They were very transparent about the price and never went above what was agreed upon even in such an unknown situation. They were very thorough and located the problem, along with another unrelated issue, and resolved a four year battle that made me want to move out of my home! There ended up being a completely open pipe in our drywall that was emitting sewer gas (never capped).

I appreciate these two men so much and will not even consider another plumber again. Their professionalism, communication and customer service was absolutely exemplary. I am so grateful to them and their company. I highly recommend them to anyone looking for a reliable plumber! Give these two men a raise immediately!

The kitchen sink backed up while the dishwasher was running. I tried a plunger and a liquid drain cleaner that were no help. I then went and got a 25ft snake and that didn't work. I had coupon for a $99 drain cleaning and called for an appointment. I was set for 4-6pm. I got a call about 2:30 that a tech was available early. Shortly after 3:00 Vincent arrived. I showed him the problem and explained everything I tried. He said the clog was probably before that line hit the main drain line and his machine would most likely clear it. He laid out some floor protecting cloth before he brought in the machine. This was a huge, electric, professional, drain cleaning snake. After 20 ft or so he said the water is going down. He ran the snake out to 80 ft to completely clear any obstruction. After that he ran water from a hose to be sure it was clear. He cleaned up and made sure everything was as he found it. He explained everything he did and was respectful of our house. I am very happy with the job, and the work that Vincent did.

We have used Done for years and are a part of their membership . We get a free inspection on one item either furnace , AC UNIT OR WATER HEATER & plumbing every year . This year they noticed We didn’t have one of these services so they let me schedule two within months . However, today service was beyond amazing . We returned to town Sat night and woke up the next morning with 62 in the house . We figured the pilot light was blown out with extremely windy day two days prior . The same day my husband felt ill and tested positive
For Covid . We did not want someone coming out and being exposed so we roughed it a couple days and used the fireplace . I called a couple days later to see what protocol they had . The manager himself came out himself as the techs did not feel comfortable being exposed even tho my husband was confined and I was not testing positive . The manager was so very kind and said that his priority was to get us heat . He found the problem and it wasn’t a pilot light . He gave me an estimate , went out to get the motor to be replaced and installed it on our furnace while wearing a mask as I was too. We sure appreciate him putting us first and seeing our need and making it all happen .

Done has been our go-to plumbing and heating service company for years. We found them after another company damaged a portion of our home. Done came in and ever since has offered us professional, high quality work at a fair price.

Our most recent job was replacing a kitchen faucet that broke. They were able to get Darrell out to perform the work for us this morning. Complications arose and although they were already having a crazy day, Darrell and Laurie at the office took on my craziness as well and made an incredibly difficult day exponentially better.

I will never work with another company because the bar has been set so high. We have a huge outdoor mainline repair coming up and I have no doubt they will be amazing on that project as well.

They really do care for their customers. It's not just a phrase, they mean it.

Thanks Darrell and thanks Laurie. I truly appreciate you both more than I can say here.

I am excited to tell everyone about how important my mention of Done and it's professional staff is to me...it's literally a matter of life and death! No kidding! An elderly woman friend of ours had roofers do repairs at her house recently and she noticed something amiss in her garage HVAC exhaust piping. I looked at it late last night and was a bit alarmed. The roofers had dislodged the PVC induced exhaust pipe and it was allowing carbon monoxide and carbonic acid vapor emissions in the garage. Had this been an interior unit, there's a likelihood our friend would have already expired regardless of a CO detector alarm. Done dispatched Justin immediately to fix it. Justin was experienced, well spoken, and attentive. I could not be present to fix the pipe myself and my reliance on Justin gives me confidence about what I wanted to believe America still stands for. Justin was kind, genuine, and technically adept at his trade and took me input seriously and wasn't dismissive either. Justin represents Done at the highest standards possible and he has convinced me perhaps I should use done at our place too for future work. Iwould like to personally thank Justin and also recognize Beth in dispatch too. Overall, I only wished that all my relationships and transactions in life went this well....that's how outstanding I view Done's service. Thank you.

If I could rate 10 stars I would. We had a pretty serious situation, where the sewer line from the house to the main had formed a belly and was backing up into the house. Not only was Done! able to get someone out pretty quickly, but they stuck with us throughout the whole ordeal. Tony and Vincent were fantastic, they were very up front about our situation and in outlining our options. We went with Plan A - lower cost and it had a chance of working. After about a week it was clear we would have to go to Plan B, higher cost on plumbing and excavating to the line. To get to the line, there was a cement patio on top of the line, with a couple of beams supporting the roof....so all of this had to be coordinated with Diamond Drilling & Sawing (who were also great). This whole thing took about 3-4 weeks from start to finish, and Tony and Vincent stuck with us the whole way, including a couple of reschedules due to patio removal etc.

Ultimately, the patio was sitting on a footing tied into the foundation going down 9ft, and removing it would have been a huge (and expensive) problem. Tony, Vincent and the Done! excavation team came - assessed the situation, and was able to excavate one direction from inside the crawl space, and the opposite direction from outside. Using this approach they were able to SAFELY work in the new pipe without having to go under the concrete footing, saving us the time and expense of removing it. What was uncovered, was a sewer line that was so badly installed from the builder - Richmond - have no idea how it passed inspection. It was pitched toward the house, had a flexible rubber connection buried outside (thus the belly) and had 90 degree angles allowing gunk to collect. So basically, Richmond did an incompetent job of running the sewer line creating a time bomb for the home owner, then laid so much unnecessary concrete on top if it, it was near impossible to reach and fix it.

But....Done! was able to overcome all of the elements of this 'perfect storm' and get us up and running - and done the right way this time. Their work is also guaranteed for life. Would highly recommend this team!

we discovered a small flood in our basement over the weekend but did not know the source. called a couple of plumbing companies and
Done was the only one that said that they could be out the following
Sunday morning. We had never used this company before but will
most certainly from now on. Jeremy arrived at the agreed time and
found the leak on the out going hot waterline of the hot water heater right away, explained what options we had and went to work. During the time he had to drain some of the water from the tank he discovered that our floor drain was plugged and switched gears to clear the drain before
going back to repairing the the water line. The entire time Jeremy was working he took the time to explain everything he was doing and what the additional cost would be. We were very pleased with the quality and determination of his work. He also discovered another problem with our kitchen drain that will require a camera to figure out and set up an appointment for that the following day, on the ball!! Thanks for all his hard work, you have a great employee in Jeremy.

I noticed a leak that may be coming from my upstairs shower. I saw water dripping from my awning after a shower was taken. Daniel came out the next day after my call and did some investigating to see if a pipe was leaking under the shower. After finding the piping he found no leaks in the pipe below the shower, above my kitchen. He looked closer at my shower and found some shower tiles loosened enough that the water was running down the shower wall following the joist and that was the dripping I saw. I just needed to get my shower pan either replaced or re-calked and regrout my tile after checking with a mitigation company to make sure there was no mold in the wood/sub floor we could see from the cut he made in dry-wall ceiling. I was happy he didn't mislead by saying there was a plumbing problem. When the mitigation company came out they concurred and also said everything was fine. Daniel gave me phone numbers for tilers, drywall personnel, etc. Anything I may need. I would use this as company again for any plumbing need. I feel I can trust them.

Chad did an amazing job of finding the problem, putting my mind at ease after the previous encounter with a different plumber the night before! He was thorough and got the job done in a small amount of time! He even pointed me in the right direction of an emergency clean up crew and also pointed out areas we might want to keep and eye on! Thanks for being so professional Chad!

Dylan was amazing Unfortunately the pipe was clogged again and he kept trying to unclog it after hours of trying he had a complimentary camera guy come in to look at the line to make sure there wasn’t more wrong The next guy Austn came out and was able to clear the line. Both of these have amazing customer service skills! Their manager Vern could learn from them. He was a rude smart mouth on the phone! I will only continue to use Done because of these two gentleman and the lovely customer service ladies!

If you need same day or next day service, Done Plumbing is a very good choice . Excellent service so far.
Update January 2020. Again, nothing but good to report of this firm. Done’s plumber Josh took the time to analyze various aspects of our problem, outlined the possible causes, and finally took apart the pipes until he found the specific problem area. He not only fixed the immediate problem but also put in some new pipe to increase the safety of our system. He was very friendly and an excellent explainer.
It can be difficult to find a decent plumber who can come out at short notice. I’m increasingly impressed by Done Plumbing.
Update November 2021. Dallas installed a new bathroom sink faucet and completely changed the under-sink plumbing. He might be the best Done plumber yet. I was impressed by his speed, accuracy, and customer-friendly explanations. Done sent him out the day after I called just before Thanksgiving. I was astonished that they found a high-level plumber in such short order.

Updated 9/27/21
After some consideration, I'm changing back to 5 stars. I had recently dropped them due to what I perceived as very high pricing for a simple fix. However, the tech's I've had are really, really good. They are the kind you WANT to come out. They are professional, knowledgeable, friendly, and they show on time.

My last experience, I really thought the estimate was crazy high, however, after some consideration I think I've re-evaluated exactly what I'm paying for. I would definitely call these guys again KNOWING that I'm going to get quality work done, done correctly. Is it going to be the cheapest option? Probably not, but to be honest, I probably DON'T want to use the cheap option. I just have to get my head around the fact that you pay for what you get. Probably better to pay more and KNOW it's right, than save a few bucks and deal with a role of the dice.

____________________________
Leaving my original (5-star) below...

Original review (2015?): These guys are great. Had them at our place in the past, but this was an emergency as water was dripping into our basement (on a Sunday of course). Very happy with Ivan's work and attitude.

When I saw that a valve needed to be replaced, I stood there and contemplated doing it myself. Ivan even showed me what I'd need to do. HomeDepot is around the corner, open and I have a wrench!...ultimately I had him do it. Which was for the better.

Yes, $200 for a $15 part seemed excessive at first. What you are paying for is experience. When something goes wrong, doesn't go as planned or even when he does something I would not have known, or ever thought to do...that's why.

Experience.

Austin Steinbach from Done Plumbing and Heating came out on Thursday, May 6, 2021, to remove and replace my townhouse's kitchen drain line beneath the basement floor due to it being completely broken. He started work at 9 am and finished at 9 pm. Austin allowed me to watch the entire construction of removing and replacing the kitchen drain line during this time period. He had to jack hammer through the basement floor. He put the broken concrete and spoiled soil in many buckets in order that I could take the broken concrete and spoiled soil to the townhouse community dumpster. Next, he installed new SDR plastic pipe (in place of using new cast iron pipe) for the kitchen drain line into the newly constructed trench. He made sure that this newly installed pipe had the correct fall. He put pea gravel beneath and around this newly installed pipe. Before pouring new concrete over the newly installed kitchen drain line, he had me run water into the kitchen sink to make sure that there were no leaks in this newly installed kitchen drain line. After no leaks were discovered, Austin poured the new concrete, and then, he finished smoothing the concrete out. Then, he ran the inspection camera through the newly installed line for a final pipe inspection.

Austin was very professional in his work, and he allowed me to ask of him any questions during the entire construction process. Also, he allowed me to take pictures of the entire construction process.

I would recommend Austin Steinbach and Done Plumbing and Heating for all your service needs.

Have nothing but good to say about the company and their representative Charlie. He was knowledgeable, experienced, experienced in his field and professional.He walked me through my options. Talking the time to explain the pros and cons of each option. Never felt pressured to do more than what I thought was best for my household. He found crack on the main pressure valve that had started to pool water. Probably caused by the cold snap. He was able to address the issue right there. I avoided a water disaster in my home. He replaced the valve and the water heater. The work went quickly and cleanly. At final inspection, my questions were clearly answered and the bill fully explained. The cost was reasonable.. For what had stared as an inconvenience and could have been a flooding issue; it was all resolved with minimum fuss. Am grateful and would call for all my plumbing, heating and AC needs.

This is long overdue. I used Done Plumbing earlier this year to install a new AC, furnace, water heater, humidifier, and positemp shower valve. What can I say- they were absolutely incredible. From the quote to the installation, everything was handled professionally and cordially. During the bid process, they spelled out my options clearly and showed me exactly what I could expect. Ben did a tremendous job determining exactly what my house needed to be cooled properly. They thought of everything and were prepared for every curveball that my house had to throw at them. Even their electrician was prepared for a poorly done DIY basement and did an exceptionally clean job running new lines. All the permits were pulled and inspections passed with flying colors and compliments. Keep in mind, this was all completed during the height of COVID. I was sick of dealing with contractors who cut corners and didn't follow through. Done was a breath of fresh air- truly the cadillac of plumbing and HVAC companies, and you get what you pay for- the best. What a good value and investment! My sincere thanks goes to Done for all the work you've completed and will complete for me. This company is run the right way and it shows throughout the entire crew and dispatchers. Thanks again!

I used Done Plumbing & Heating for the first time this week and was not disappointed!! I called after 7pm and they were able to get a technician out first thing the next morning (2 other companies said they wouldn’t be able to come out for over a week). Great customer service as they called in the morning to confirm my scheduled appointment, gave me an update on the technician’s ETA, and made sure the time still worked with my schedule. They called again to let me know when the technician was 30 minutes away.

Tony arrived right on time and was absolutely wonderful! He was extremely knowledgeable, professional and kind. Tony was able to diagnose and fix our plumbing problem quickly and easily but wasn’t in a rush. He made sure to test everything throughly, listened and addressed all of my question and concerns, and provided great advice on how to prevent future issues.

The office called the next day to follow up and ask how everything went. Great company, great service - will be using Done for all future needs! Ask for Tony 😉

This was definitely the worst house news assessed and delivered in the BEST possible way I've ever experienced. Dallas and Chris went beyond the call of duty to access our subfloor plumbing and determine the extent of the problems, which were quite complicated and far-reaching. They spent alot of time and sweat investigating and documenting all of the issues and showed a depth of knowledge that inspired confidence. Their findings were able to explain all of the problems we have been experiencing and come up with a solution that remedies them all. They then took care in preparing photos and packaging the information so that it was easy to understand and evaluate as they presented their findings on a conference call with my husband and I. They were not only professional, knowledgeable, and efficient, but patient, showing integrity and great representatives of your business. I would recommend them to everyone.

Our 20 year old furnace Quit on Tues morning. Naturally I didn't notice until after 4 PM. I called the company who put in my air conditioner they put a sticker on my furnace I left a message ... they still haven't called back. Than I called DONE! at 5 pm I have seen there clean trucks around town. 1st they have the BEST phone answer-ers not sure if you call them schedulers or receptionists or operators, regardless give them a call just to talk to a very up beat and friendly person. They scheduled a tech for the next day. They called to see if he could come early, he finished his check and helped me order a new furnace with 0% financing before my original appointment time. He tried to get the new furnace in the same day but since it was afternoon that wasn't possible but he did loan us 2 extra space heaters for the night. We were actually HOT before bed. The next morning the Tech arrived right on time with a confirming call first. These guys are all clean in uniform polite they listen and teach. Bottom line at every step they were appropriate efficient clean good humored under promised and over delivered. Now their sticker is on my new furnace and they will be my first call for HVAC or Plumbing problems. If you need a project DONE well and Now these are the folks to call.