What Denver Homeowners Say About Done

We purchased a new house four years ago and have had a strong sewer smell in our laundry room on and off ever since day one. Our new home warranty through Lennar/CalAtlantic sent their plumber out several times over the course of two years trying to diagnose the issue. When they were unable to find out what the problem was, they eventually gave up on us and we were forced to find other plumbers. We had three or four different plumbing companies out who also could not find the problem and made no real effort to stick with it through resolution.

I contacted Done Plumbing a couple of weeks ago and John came out to inspect and discuss with me. He was extremely empathetic and listened very closely to my long story about what was previously done, what we were experiencing, etc. I can't even begin to express how much it meant to me to feel validated that this was indeed a serious problem and to be reassured that he would get to the bottom of it no matter how long it took. Another gentleman, James, was also brought in to help with a series of more complex diagnosing (smoke test, attic and roof access and inspection, and much more).

John gave me his personal number and kept me updated all along the way. They were very transparent about the price and never went above what was agreed upon even in such an unknown situation. They were very thorough and located the problem, along with another unrelated issue, and resolved a four year battle that made me want to move out of my home! There ended up being a completely open pipe in our drywall that was emitting sewer gas (never capped).

I appreciate these two men so much and will not even consider another plumber again. Their professionalism, communication and customer service was absolutely exemplary. I am so grateful to them and their company. I highly recommend them to anyone looking for a reliable plumber! Give these two men a raise immediately!

The kitchen sink backed up while the dishwasher was running. I tried a plunger and a liquid drain cleaner that were no help. I then went and got a 25ft snake and that didn't work. I had coupon for a $99 drain cleaning and called for an appointment. I was set for 4-6pm. I got a call about 2:30 that a tech was available early. Shortly after 3:00 Vincent arrived. I showed him the problem and explained everything I tried. He said the clog was probably before that line hit the main drain line and his machine would most likely clear it. He laid out some floor protecting cloth before he brought in the machine. This was a huge, electric, professional, drain cleaning snake. After 20 ft or so he said the water is going down. He ran the snake out to 80 ft to completely clear any obstruction. After that he ran water from a hose to be sure it was clear. He cleaned up and made sure everything was as he found it. He explained everything he did and was respectful of our house. I am very happy with the job, and the work that Vincent did.

We have used Done for years and are a part of their membership . We get a free inspection on one item either furnace , AC UNIT OR WATER HEATER & plumbing every year . This year they noticed We didn’t have one of these services so they let me schedule two within months . However, today service was beyond amazing . We returned to town Sat night and woke up the next morning with 62 in the house . We figured the pilot light was blown out with extremely windy day two days prior . The same day my husband felt ill and tested positive
For Covid . We did not want someone coming out and being exposed so we roughed it a couple days and used the fireplace . I called a couple days later to see what protocol they had . The manager himself came out himself as the techs did not feel comfortable being exposed even tho my husband was confined and I was not testing positive . The manager was so very kind and said that his priority was to get us heat . He found the problem and it wasn’t a pilot light . He gave me an estimate , went out to get the motor to be replaced and installed it on our furnace while wearing a mask as I was too. We sure appreciate him putting us first and seeing our need and making it all happen .

Done has been our go-to plumbing and heating service company for years. We found them after another company damaged a portion of our home. Done came in and ever since has offered us professional, high quality work at a fair price.

Our most recent job was replacing a kitchen faucet that broke. They were able to get Darrell out to perform the work for us this morning. Complications arose and although they were already having a crazy day, Darrell and Laurie at the office took on my craziness as well and made an incredibly difficult day exponentially better.

I will never work with another company because the bar has been set so high. We have a huge outdoor mainline repair coming up and I have no doubt they will be amazing on that project as well.

They really do care for their customers. It's not just a phrase, they mean it.

Thanks Darrell and thanks Laurie. I truly appreciate you both more than I can say here.

I am excited to tell everyone about how important my mention of Done and it's professional staff is to me...it's literally a matter of life and death! No kidding! An elderly woman friend of ours had roofers do repairs at her house recently and she noticed something amiss in her garage HVAC exhaust piping. I looked at it late last night and was a bit alarmed. The roofers had dislodged the PVC induced exhaust pipe and it was allowing carbon monoxide and carbonic acid vapor emissions in the garage. Had this been an interior unit, there's a likelihood our friend would have already expired regardless of a CO detector alarm. Done dispatched Justin immediately to fix it. Justin was experienced, well spoken, and attentive. I could not be present to fix the pipe myself and my reliance on Justin gives me confidence about what I wanted to believe America still stands for. Justin was kind, genuine, and technically adept at his trade and took me input seriously and wasn't dismissive either. Justin represents Done at the highest standards possible and he has convinced me perhaps I should use done at our place too for future work. Iwould like to personally thank Justin and also recognize Beth in dispatch too. Overall, I only wished that all my relationships and transactions in life went this well....that's how outstanding I view Done's service. Thank you.

If I could rate 10 stars I would. We had a pretty serious situation, where the sewer line from the house to the main had formed a belly and was backing up into the house. Not only was Done! able to get someone out pretty quickly, but they stuck with us throughout the whole ordeal. Tony and Vincent were fantastic, they were very up front about our situation and in outlining our options. We went with Plan A - lower cost and it had a chance of working. After about a week it was clear we would have to go to Plan B, higher cost on plumbing and excavating to the line. To get to the line, there was a cement patio on top of the line, with a couple of beams supporting the roof....so all of this had to be coordinated with Diamond Drilling & Sawing (who were also great). This whole thing took about 3-4 weeks from start to finish, and Tony and Vincent stuck with us the whole way, including a couple of reschedules due to patio removal etc.

Ultimately, the patio was sitting on a footing tied into the foundation going down 9ft, and removing it would have been a huge (and expensive) problem. Tony, Vincent and the Done! excavation team came - assessed the situation, and was able to excavate one direction from inside the crawl space, and the opposite direction from outside. Using this approach they were able to SAFELY work in the new pipe without having to go under the concrete footing, saving us the time and expense of removing it. What was uncovered, was a sewer line that was so badly installed from the builder - Richmond - have no idea how it passed inspection. It was pitched toward the house, had a flexible rubber connection buried outside (thus the belly) and had 90 degree angles allowing gunk to collect. So basically, Richmond did an incompetent job of running the sewer line creating a time bomb for the home owner, then laid so much unnecessary concrete on top if it, it was near impossible to reach and fix it.

But....Done! was able to overcome all of the elements of this 'perfect storm' and get us up and running - and done the right way this time. Their work is also guaranteed for life. Would highly recommend this team!

we discovered a small flood in our basement over the weekend but did not know the source. called a couple of plumbing companies and
Done was the only one that said that they could be out the following
Sunday morning. We had never used this company before but will
most certainly from now on. Jeremy arrived at the agreed time and
found the leak on the out going hot waterline of the hot water heater right away, explained what options we had and went to work. During the time he had to drain some of the water from the tank he discovered that our floor drain was plugged and switched gears to clear the drain before
going back to repairing the the water line. The entire time Jeremy was working he took the time to explain everything he was doing and what the additional cost would be. We were very pleased with the quality and determination of his work. He also discovered another problem with our kitchen drain that will require a camera to figure out and set up an appointment for that the following day, on the ball!! Thanks for all his hard work, you have a great employee in Jeremy.

I noticed a leak that may be coming from my upstairs shower. I saw water dripping from my awning after a shower was taken. Daniel came out the next day after my call and did some investigating to see if a pipe was leaking under the shower. After finding the piping he found no leaks in the pipe below the shower, above my kitchen. He looked closer at my shower and found some shower tiles loosened enough that the water was running down the shower wall following the joist and that was the dripping I saw. I just needed to get my shower pan either replaced or re-calked and regrout my tile after checking with a mitigation company to make sure there was no mold in the wood/sub floor we could see from the cut he made in dry-wall ceiling. I was happy he didn't mislead by saying there was a plumbing problem. When the mitigation company came out they concurred and also said everything was fine. Daniel gave me phone numbers for tilers, drywall personnel, etc. Anything I may need. I would use this as company again for any plumbing need. I feel I can trust them.

Chad did an amazing job of finding the problem, putting my mind at ease after the previous encounter with a different plumber the night before! He was thorough and got the job done in a small amount of time! He even pointed me in the right direction of an emergency clean up crew and also pointed out areas we might want to keep and eye on! Thanks for being so professional Chad!

Dylan was amazing Unfortunately the pipe was clogged again and he kept trying to unclog it after hours of trying he had a complimentary camera guy come in to look at the line to make sure there wasn’t more wrong The next guy Austn came out and was able to clear the line. Both of these have amazing customer service skills! Their manager Vern could learn from them. He was a rude smart mouth on the phone! I will only continue to use Done because of these two gentleman and the lovely customer service ladies!

If you need same day or next day service, Done Plumbing is a very good choice . Excellent service so far.
Update January 2020. Again, nothing but good to report of this firm. Done’s plumber Josh took the time to analyze various aspects of our problem, outlined the possible causes, and finally took apart the pipes until he found the specific problem area. He not only fixed the immediate problem but also put in some new pipe to increase the safety of our system. He was very friendly and an excellent explainer.
It can be difficult to find a decent plumber who can come out at short notice. I’m increasingly impressed by Done Plumbing.
Update November 2021. Dallas installed a new bathroom sink faucet and completely changed the under-sink plumbing. He might be the best Done plumber yet. I was impressed by his speed, accuracy, and customer-friendly explanations. Done sent him out the day after I called just before Thanksgiving. I was astonished that they found a high-level plumber in such short order.

Updated 9/27/21
After some consideration, I'm changing back to 5 stars. I had recently dropped them due to what I perceived as very high pricing for a simple fix. However, the tech's I've had are really, really good. They are the kind you WANT to come out. They are professional, knowledgeable, friendly, and they show on time.

My last experience, I really thought the estimate was crazy high, however, after some consideration I think I've re-evaluated exactly what I'm paying for. I would definitely call these guys again KNOWING that I'm going to get quality work done, done correctly. Is it going to be the cheapest option? Probably not, but to be honest, I probably DON'T want to use the cheap option. I just have to get my head around the fact that you pay for what you get. Probably better to pay more and KNOW it's right, than save a few bucks and deal with a role of the dice.

____________________________
Leaving my original (5-star) below...

Original review (2015?): These guys are great. Had them at our place in the past, but this was an emergency as water was dripping into our basement (on a Sunday of course). Very happy with Ivan's work and attitude.

When I saw that a valve needed to be replaced, I stood there and contemplated doing it myself. Ivan even showed me what I'd need to do. HomeDepot is around the corner, open and I have a wrench!...ultimately I had him do it. Which was for the better.

Yes, $200 for a $15 part seemed excessive at first. What you are paying for is experience. When something goes wrong, doesn't go as planned or even when he does something I would not have known, or ever thought to do...that's why.

Experience.

Austin Steinbach from Done Plumbing and Heating came out on Thursday, May 6, 2021, to remove and replace my townhouse's kitchen drain line beneath the basement floor due to it being completely broken. He started work at 9 am and finished at 9 pm. Austin allowed me to watch the entire construction of removing and replacing the kitchen drain line during this time period. He had to jack hammer through the basement floor. He put the broken concrete and spoiled soil in many buckets in order that I could take the broken concrete and spoiled soil to the townhouse community dumpster. Next, he installed new SDR plastic pipe (in place of using new cast iron pipe) for the kitchen drain line into the newly constructed trench. He made sure that this newly installed pipe had the correct fall. He put pea gravel beneath and around this newly installed pipe. Before pouring new concrete over the newly installed kitchen drain line, he had me run water into the kitchen sink to make sure that there were no leaks in this newly installed kitchen drain line. After no leaks were discovered, Austin poured the new concrete, and then, he finished smoothing the concrete out. Then, he ran the inspection camera through the newly installed line for a final pipe inspection.

Austin was very professional in his work, and he allowed me to ask of him any questions during the entire construction process. Also, he allowed me to take pictures of the entire construction process.

I would recommend Austin Steinbach and Done Plumbing and Heating for all your service needs.

Have nothing but good to say about the company and their representative Charlie. He was knowledgeable, experienced, experienced in his field and professional.He walked me through my options. Talking the time to explain the pros and cons of each option. Never felt pressured to do more than what I thought was best for my household. He found crack on the main pressure valve that had started to pool water. Probably caused by the cold snap. He was able to address the issue right there. I avoided a water disaster in my home. He replaced the valve and the water heater. The work went quickly and cleanly. At final inspection, my questions were clearly answered and the bill fully explained. The cost was reasonable.. For what had stared as an inconvenience and could have been a flooding issue; it was all resolved with minimum fuss. Am grateful and would call for all my plumbing, heating and AC needs.

This is long overdue. I used Done Plumbing earlier this year to install a new AC, furnace, water heater, humidifier, and positemp shower valve. What can I say- they were absolutely incredible. From the quote to the installation, everything was handled professionally and cordially. During the bid process, they spelled out my options clearly and showed me exactly what I could expect. Ben did a tremendous job determining exactly what my house needed to be cooled properly. They thought of everything and were prepared for every curveball that my house had to throw at them. Even their electrician was prepared for a poorly done DIY basement and did an exceptionally clean job running new lines. All the permits were pulled and inspections passed with flying colors and compliments. Keep in mind, this was all completed during the height of COVID. I was sick of dealing with contractors who cut corners and didn't follow through. Done was a breath of fresh air- truly the cadillac of plumbing and HVAC companies, and you get what you pay for- the best. What a good value and investment! My sincere thanks goes to Done for all the work you've completed and will complete for me. This company is run the right way and it shows throughout the entire crew and dispatchers. Thanks again!

I used Done Plumbing & Heating for the first time this week and was not disappointed!! I called after 7pm and they were able to get a technician out first thing the next morning (2 other companies said they wouldn’t be able to come out for over a week). Great customer service as they called in the morning to confirm my scheduled appointment, gave me an update on the technician’s ETA, and made sure the time still worked with my schedule. They called again to let me know when the technician was 30 minutes away.

Tony arrived right on time and was absolutely wonderful! He was extremely knowledgeable, professional and kind. Tony was able to diagnose and fix our plumbing problem quickly and easily but wasn’t in a rush. He made sure to test everything throughly, listened and addressed all of my question and concerns, and provided great advice on how to prevent future issues.

The office called the next day to follow up and ask how everything went. Great company, great service - will be using Done for all future needs! Ask for Tony 😉

This was definitely the worst house news assessed and delivered in the BEST possible way I've ever experienced. Dallas and Chris went beyond the call of duty to access our subfloor plumbing and determine the extent of the problems, which were quite complicated and far-reaching. They spent alot of time and sweat investigating and documenting all of the issues and showed a depth of knowledge that inspired confidence. Their findings were able to explain all of the problems we have been experiencing and come up with a solution that remedies them all. They then took care in preparing photos and packaging the information so that it was easy to understand and evaluate as they presented their findings on a conference call with my husband and I. They were not only professional, knowledgeable, and efficient, but patient, showing integrity and great representatives of your business. I would recommend them to everyone.

Our 20 year old furnace Quit on Tues morning. Naturally I didn't notice until after 4 PM. I called the company who put in my air conditioner they put a sticker on my furnace I left a message ... they still haven't called back. Than I called DONE! at 5 pm I have seen there clean trucks around town. 1st they have the BEST phone answer-ers not sure if you call them schedulers or receptionists or operators, regardless give them a call just to talk to a very up beat and friendly person. They scheduled a tech for the next day. They called to see if he could come early, he finished his check and helped me order a new furnace with 0% financing before my original appointment time. He tried to get the new furnace in the same day but since it was afternoon that wasn't possible but he did loan us 2 extra space heaters for the night. We were actually HOT before bed. The next morning the Tech arrived right on time with a confirming call first. These guys are all clean in uniform polite they listen and teach. Bottom line at every step they were appropriate efficient clean good humored under promised and over delivered. Now their sticker is on my new furnace and they will be my first call for HVAC or Plumbing problems. If you need a project DONE well and Now these are the folks to call.

Truly incredible experiences! We have had a few experiences with Done and all of them were extremely positive. I hope that management looks at this, because you're lucky to have these three employees.

Aaron helped troubleshoot our furnace and came back for a follow-up, he remained focused on finding a solution despite the tricky issue.

Jared was incredible! He surprised us with his initiative and left to ask a neighbor to check their gas flow and called Xcel to explain the situation so we didn't need to -- he deserves loads of recognition.

Our final experience was with the plumbing side and Michael quickly found the leak, provided an honest opinion on resolution, and didn't pressure us to an expensive fix. He was very professional, friendly, and spent extra time to make sure we understood the next steps!

I highly recommend anyone in the Aurora area to use Done and we will continue to utilize them. Thank you Aaron, Jared, and Michael!

I called Done Plumbing about a clog in my bathroom sink drain. The technician arrived promptly within the appointment window. He was courteous and knowledgeable. He explained the cost of the work and quickly took care of the problem. He also gave me a price quote on a toilet installation, as I'm planning on putting in 2 of them in the future. In summary, I'm happy with Done Plumbing and will use them again in the future.

Updated new review: We had a problem with a leaking water supply valve when we purchased a new refrigerator just before Thanksgiving 2019. Installation of the new fridge was urgent since we had family from out of town coming in just a few days--the extra space was sorely needed.

I called Done needing same-day service. The tech showed up within 2 hours (he was even able to move his arrival time up by an hour). He took care of the repair quickly and did his best to limit the cost of the job. He was personable and explained everything, along with what the charges were.

I'll repeat what I stated in my earlier review: If you need plumbing repair, Done is a company to consider. Keep in mind that this type of work is expensive; that said, these guys do good work and make sure you understand what you're paying for.

We could not have had a better experience with Done! Late one night I went downstairs and discovered we had a wet spot in the carpet. I opened up our utility closet and found a tiny little hole in the copper pipe coming out of the hot water heater. First thing the next morning I called Done and told them the issue and when I could be available to be home and they were able to schedule a technician to arrive sometime in their standard 2 hour window. Lucky for me the technician got there right at the start of the window. The technician was Lincoln and he was everything you'd want in a good plumber. He was friendly, clean, put covers over his shoes, and quickly diagnosed the problem and quoted a repair price. Now here's the important part - there's no doubt you could get someone to do this type of work for cheaper, but you have to ask yourself if you really want to skimp on something as vital as the plumbing running through the inside of your house? We elected to pay the fair price quoted and Lincoln immediately got to work and was done in under half an hour, all the while chatting and explaining exactly why he was doing things and why they were so important. By the time he left our house he had repaired the problem AND educated me on many different plumbing issues and techniques. After this experience I absolutely recommend Done for all your plumbing needs!

I cannot say enough good things about Done Plumbing. The reason people call a plumber is because they have a problem which is never a good thing. My time was limited, I called several companies. The professionalism I recieved over the phone was top notch. I set a time late afternoon which was what was available. 20 minutes later I received a call that they could come earlier if I would like. The technion Dalls Logstreath should up right on time asset the issue gave me a quote and went to work, he was professional, clean, and efficient. The issue was not as severe as initially thought. He made adjustments to reduce the original quote, which showed me this company has integrity and gave a true vaule for his service. The process was very timely about 40 mi utes after the service I recieved a follow call to make sure that I was satisfied with their service. Done Plumbing exceeded my expectations and has secured a loyol customer for any and all of my future plumbing needs. Thank you Dallas you represent your company well.

Satisfied customer

Done has done it again. I am sure that phrase has been used numerous times. But, we wish to compliment DJ for his outstanding fix to our plugged main sewer line problem. He quickly found the problem, then explained our alternatives in lay-language. His timely and professional clearing of stoppage was greatly appreciated. When he finished, he further explained what he did and what was found. His attention to detail all along the way was greatly appreciated, especially for our Senior household. The job was completed to our satisfaction, and our sewer system is back in full operation. DJ was fully versed in the company policies and warranty services which he explained with clarity. Thanks DJ. May I add, that the office staff at Done P&H, is sldo thanked for their professionalism. They kept us informed all during the coordination of getting DJ to us in a timely manner. We had a communication outage in Aurora, but the Team made it all come together.

March 04, 2019
So I am back two years later to continue to say that Done Plumbing is reliable and fair(yes, prices do go up). If you have an old house and know the routine of getting a main line snake every two years, you should also set aside maintenance funds so it isn't too painful(someone was fussing about main line snakes not costing $100 anymore).
I agree to pull the toilet and place it should not cost $149.00

So I called Done at 12:35AM and left spoke with the afterhours operator. I received my return call promptly at 7:05AM Wednesday morning with my window of Tech onsite for 10am-2pm.
Jonah B. was at the door step at 2pm. Gave me the updated pricing and it is a little high, BUT I am ok with the price because I know the job would be done. The price of $313 is nothing compared to other plumbing businesses that live to screw the customer with add on or scare tactics.

Bottom line is Done Plumbing will always get my business and we(other neighbors with similar old clay pipes) will be contacting Done over the next year to schedule all our houses to get main line sleeves to help reduce costs, re-staging and permitting.

Jonah is a star Tech and I hope your taking care of the professional.

March 2017
Can not say enough about this company! After a mistake in calling another plumber last Thursday evening because we couldn't wait until morning, DONE came to the rescue of another competitor that tried to rip off my wife when I wasn't there. They re-ran our main line when the other company said they couldn't clear the blockage(there was not blockage), they re-ran the snake three times and verified full and complete operation(when the other company stated we could only flush liquid and we had to have a camera snake the following day for an additional $250), they replaced the toilet, sold us bioeating goodies for the pipes, and left us with a complete 100% comfort that all was well in the world.

Ok, maybe a bit over the top, but this company has ALWAYS provided above and beyond professionalism all for a extremely fair price!

If you want it Done correctly the first time...Call DONE everytime you need plumbing work done! Ask for Gavin!

DJ did a fantastic job on multiple plumbing projects we had, the first of which was clearing a blockage in a secondary pipe that had caused water to backup and spill out into our laundry room. He was prompt, friendly, knowledgeable, and patiently answered my many questions on his first trip out.

During the second scheduled repair day, DJ brought a trainee, Jonah, who was also friendly and courteous. DJ seemed like a good teacher, explaining the work carefully to Jonah and having him step in and do parts of the work himself when appropriate. On that second visit, they replaced two outdoor hose spigots and the connected piping inside and replaced a kitchen faucet. They also used a mini pressure jet to clean the originally blocked pipe, which was expensive but worth it. (I’d assumed they would jet the line once, but they ended up jetting it about eight times and the work took about two hours, so that explains the ~$500.00 price tag.) On the first couple jet cleans, disgusting black sludge was pushed out of the pipes, but by the eighth time they jetted the line, the water was mostly clear. DJ also arranged for a scope to be done on the line after the cleaning to check for any damage that could have contributed to the blockage in the first place, which was much appreciated.

Overall, I was happy with the work done and very impressed with the level of service that DJ provided.